Resume - Richard (Dick) Bossler


  •  Results-focused manager with over 20 years experience in the development and execution of the Corporate IT strategy in a variety of manufacturing and service organizations
  •  Built a Corporate IT staff and internal IT consulting organization from the ground up
  • Managed software engineers and technical support staffs through an empowered work environment and ongoing mentoring
  • Experienced in business analysis and process re-engineering projects
  • International business experience working with global product line and regional management teams
  • Diversified applications portfolio including selection and implementation of manufacturing, sales/marketing, human resources, finance, business intelligence (BI), laboratory automation, training management
  • Strong client orientation which emphasizes customer service and successful project management
  •  Excellent communications skills with management, peers, clients and vendors
  •  Internet entrepreneur with experience in launching and growing a successful E-commerce Web business
  • Marketing technical services including proposal preparation and presentation
  • Technical experience in:  ERP, MRP, SAP, Visual Basic, Java, Eclipse IDE, SQL, HTML, CSS, Javascript, ASP, E-commerce, prototyping 


Global Information Technology Management

  • Changed the focus of the company’s IT program from “technology driven” to “business driven”
  • Partnered with global management and staffs to enhance IT services in North and South America, Europe, Asia-Pacific and Africa
  • Built a Corporate IT staff to manage and set standards for network operations, desktop applications and software development
  •  Reduced IT expenditures while providing greater support to users at both headquarters and remote sites.

Business Applications

  • Applications experience: manufacturing, administration, laboratory
  • Software Selection:  Participated in global software selection projects using a team methodology
  • Software Implementation:  Implemented an integrated manufacturing system in 20+ worldwide sites to support the company’s global business strategy
  • Software Migration:  Transitioned the applications support and software engineering staff to work with sites on migrating from their legacy systems to the SAP ERP suite of applications
  • Business Process Re-engineering:  Initiated BPR projects as part of implementing IT solutions

Technical Development

  • Software Development:  Object-oriented development with SQL database platforms and prototyping
  • Project Management:   Supervised software engineers and application support staffs
  • Methodology:  Worked with a software company to evaluate their software development process and recommend organizational and procedural changes to better meet their market needs
  • Data Warehouse:  Implemented an SQL Server-based data warehouse to interface with a process control system for data analysis and reporting by the production staff
  • Business Intelligence (BI):  Implemented an enterprise BI system providing managers with Windows-based drill-down screens to track daily production statistics.
  •  Internet:  Designed and built Web sites, including E-commerce and search engine optimization (SEO)

Marketing Technology Solutions

  • Built an internal IT consulting organization to provide applications implementation support and software engineering services for a global end-user community.  This included hiring, building organizational procedures, managing the staff, identifying opportunities to internally “sell” the services, developing/managing the department budget.
  •  Managed the growth of a company’s database publishing business to represent 25% of the total sales within a 5 year period. Participated in lead identification, pre-sales meetings, proposal preparation and presentation, and negotiations prior to closing the sale.  Managed the software engineering staff that supported this product line, project management, and ongoing customer support.
  • Marketed LAN and Web-based software for human resources management, training management, applicant tracking and automated survey management.  The marketing activities included lead identification, proposal preparation and presentation, and pre-implementation support.


The Systems Workshop (Spokane, WA)
     Information Technology Conultant

Prints with a Past (Spokane, WA)
     Founded and managed the growth of this Fine Art E-commerce business serving an
     international clientele

Pegasus Gold Corporation (Spokane, WA)
     Director, Information Technology

W.R. Grace & Co. - Specialty Chemicals Group (New York City, NY and Spokane, WA)
     Manager, Information Systems Client Services

International Paper Company (New York City, NY)
     Supervisor, PC Support Services

Lehigh ROCAPPI - division of The Lehigh Press (Pennsauken, NJ)
     Director, New Market Development for Database Publishing


Bachelor of Arts in Economics (minor in Computer Science), Rutgers College (New Brunswick, NJ)
Grace Management Practices – completed this multiple course training program conducted by W. R. Grace & Co. for their management team



dick-bossler.jpg (55621 bytes)

Dick Bossler
Principal - The Systems Workshop


August 2018

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